Governor Hochul launches website with resources for the Ukrainian people and their allies in New York

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Resources include support services, immigration assistance, emotional support, humanitarian assistance, and information on ways to show your support.

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Governor Kathy Hochul today announced the launch of a new website featuring resources offered by New York State and its partners to help Ukrainians and their friends and allies here in New York. This follows the governor’s announcement warning consumers about scams and cybersecurity threats amid Russia’s invasion of Ukraine. In another show of support, the governor also announced that the Ukrainian flag will fly over the Capitol building, the executive mansion and the headquarters of the Division of Homeland Security and Emergency Services.

Governor Kathleen Hochul

“Ukraine’s resilience in the face of Vladimir Putin’s tyranny is an inspiration to the rest of the world, and many New Yorkers are already doing their part to support humanitarian efforts,” Governor Hochul said. “In times like these, New Yorkers always stand together to support those in need. We are proud to provide trusted resources for those who want to lend a helping hand to our Ukrainian brothers and sisters here in New York.

This directive is part of Governor Hochul’s ongoing efforts to support Ukraine. Last week, the governor announced an executive order prohibiting state agencies and authorities from entering into contracts with entities that continue to do business in Russia. In early March, Governor Hochul announced steps to strengthen the Department of Financial Services (DFS) sanctions enforcement against Russia, including the expedited acquisition of additional blockchain analytics technology. In February, Governor Hochul ordered all state agencies and authorities to withdraw public funds from Russia and stop doing business with Russian companies.

Resources available on the website include:

Support Services

The Office for New Americans (ONA) offers a variety of free support services to all immigrants and refugees in New York State, regardless of status, such as:

  • Access to free legal assistance, including asylum claims and defense against deportation, through its network of legal service providers
  • English courses through its network of Opportunity Centers
  • Access to mental health support groups through its Golden Door program
  • Workforce readiness tools including resume writing, digital literacy skills, and credential assessment
  • Support to access developmental disability services through the ONA Ramirez June initiative

Visit the Office of New Americans website here or contact their hotline at 1-800-566-7636. The NYS New Americans Helpline connects immigrants and refugees to free services across the state. The Hotline operates from 9:00 a.m. to 8:00 p.m., Monday to Friday, except on public holidays. All calls are confidential. Support is available in over 200 languages, including Ukrainian and Russian.

If you are a US citizen in Ukraine, the US State Department has resources for those wishing to leave. They also offer travel conditions and land border advice for neighboring countries, including Poland, Romania, Hungary, Slovakia and Moldova.

U.S. citizens in Ukraine must complete this form online so the Department of State can communicate with you. US citizens wishing to leave Ukraine can also call 1-833-741-2777 (in the US) or 1-606-260-4379 (from abroad) for immediate assistance. You can also visit the Ukraine crisis page on the State Department website here.

The Consulate General of Ukraine in New York currently provides consular services. However, all consular services requiring receipt of Ukrainian documents, including issuance of new passports and visa services, have been suspended until further notice.

If you have questions about visas or passports, you can contact the Consulate General by emailing [email protected] or calling 212-371-6965 or 212-371-5690.

Ukrainians in New York who are experiencing an emergency (e.g. detention) can call the consulate hotline number at 917-325-1444 for assistance.

Immigration assistance

Protections may be available for eligible Ukrainians already in the United States Following the Russian military invasion, the Department of Homeland Security announced a Temporary Protected Status (TPS) designation for Ukraine during 18 months. Individuals eligible for TPS under this designation must have continuously resided in the United States since March 1, 2022. Ukrainians eligible for TPS can contact the NYS New Americans Hotline for free legal assistance at 1-800-566-7636.

If you have recently been granted asylum, the Office of Temporary and Disability Assistance, through contracted providers, offers free services to asylum seekers throughout New York State.

Visit a provider in your area who can help you with:

  • Find a job
  • Free health checks and vaccinations
  • Access other support services

Find a provider in your area here and learn more about refugee services and immigrant support here.

Emotional support

If you need 24-hour telephone support: You can contact the Substance Abuse and Mental Health Services Administration (SAMHSA) Distress Helpline by calling 1-800-985- 5990. Callers can connect with counselors for help in more than 100 languages ​​via third-party interpretation, including Ukrainian and Russian.

If you need a 24-hour emergency text line: text GOT5 to 741741 to get in touch with an emergency advisor.

For around-the-clock assistance for users who are deaf or hard of hearing American Sign Language: The National Disaster Hotline (DDH) now offers direct crisis counseling and support for users who are deaf or hard of hearing American Sign Language via a dedicated videophone option. Survivors and disaster responders can connect with trained HRD crisis workers who are fluent in ASL by dialing 1-800-985-5990 from a videophone-enabled device or through an “ASL Now” link. accessible at DisasterDistress.samhsa.gov.

Humanitarian aid

Avoid donation scams. Whenever disaster strikes, scammers prey on the hearts of people looking to help. The invasion of Ukraine provides an opportunity for fraudsters to set up fake charities or pose as convincing war victims. Others design websites to mimic the official site of a legitimate charity in order to steal money and/or personal information from unsuspecting donors.

To prevent donation money from falling into the wrong hands, the New York State Division of Consumer Protection recommends taking the following precautions:

  • Check the request. Scammers more often impersonate friends, family members or love interests on social media and ask for donations. If you receive an unsolicited request for donation relief online, even if it appears to be from someone you know, connect directly with that person through a different communication link to verify the request. Do not click on any links or fill out any forms before verifying the source. If the request is from someone you’ve only recently met online, it’s likely a scam and you should be especially careful.
  • Research the charity. Don’t just rely on a charity website. Do an online search before donating to a charity using the name of the group as well as search terms such as “review” and “scam”. The Federal Trade Commission recommends checking with org, charitynavigator.org, charitywatch.org, or candid.org to see charity reports and ratings. You can also check with the Internal Revenue Service (IRS) to verify that a charity is registered. The Attorney General’s Office also recommends reviewing the Charities Registry for financial reporting before making a donation to ensure that the charity is financially sound.
  • Resist high pressure tactics. Although the situation is urgent, consumers should resist the pressure to donate immediately. Scammers often push you to donate immediately, which makes you overlook the red flags in their story. Beware of direct emails from “victims” and lawyers who use heartbreaking stories, insisting you give immediately. Do not give money over the phone to unsolicited telemarketers; instead, ask the caller to send written materials about the charity and where to donate, if desired.
  • Keep personal information private. Never give out your social security number, credit or debit card number, or other personally identifying information in response to an unsolicited charitable request. If you donate online, make sure your internet connection is secure before responding to donation requests.
  • Ask how your money will be spent. Consumers want to know that their money is going directly to the victims. A genuine charity should be able to let you know how much of your donation will go directly to the program, as opposed to administrative costs.
  • Donate by check or credit card. Never give cash, gift cards, cryptocurrency, or any other hard-to-trace payment method. Give your contribution by check or credit card to ensure you have a record of the donation. Write checks to the charity, not an individual. If you choose to donate through a charity’s website, check that the website is secure and that your computer has the latest virus protection.

If you believe you have encountered a fraudulent attempt to receive donations, you can file a complaint with the New York State Division of Consumer Protection here.

The division’s consumer assistance hotline is open Monday through Friday, excluding holidays, from 8:30 a.m. to 4:30 p.m. at 1-800-697-1220. You can find more information and guidance by following the Social Media Consumer Protection Division on Twitter (@NYSConsumer) and Facebook (http://www.facebook.com/nysconsumer).

Show your support

Show your support using branded New York social media graphics for Facebook, Twitter, Instagram and Instagram Story. You can also spread the word about how to show your support for the humanitarian response with the social media toolkit here.


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